Question 1

Do you accept Childcare Vouchers & how do I pay with them?

Accepted Answer

Yes. You can use childcare vouchers as full or part payment. You can either book online and select this option or notify us over the phone. Either way your booking will save on our system for 10 days until we receive your childcare vouchers. After this date, if we haven't received payment for your booking it will be automatically removed.

However, if you are booking within 7 days of the booking start date you will be required to pay by a credit/debit card at the time of booking and then be reimbursed once we receive your childcare vouchers. For reimbursement for February, Easter, May and summer camps, Childcare Vouchers/Tax-Free childcare must be received by the end of September 2026 and for October camps by end of October 2026.

If you receive childcare vouchers through a company not listed here or its through your employer run voucher scheme please contact us on 01480 467567 and we'll be able to guide you through the process.

For full details please see our Childcare voucher page.

Question 2

Do you accept Tax Free childcare & how do I pay with this?

Accepted Answer

Yes, you can pay in part or in full with Tax Free childcare. You can select the option to pay by Tax-Free childcare online where you must enter your long reference number (usually 4 initials followed by 5 digits and ending in TFC e.g. BBAR12345TFC). Alternatively, let us know when you book by phone. Please note you will need to have your reference to hand when making a booking.

Like Childcare Voucher payments, the booking will save on our system for 10 days. If we haven't received the minimum payment for your booking by this time, the booking will be automatically removed.

If you are booking within 7 days of the booking start date you will need to make the full payment by credit/debit card at the time of booking which we will reimburse you once we receive the Tax Free Childcare payment. For reimbursement for February, Easter, May and summer camps, Childcare Vouchers/Tax Free childcare must be received by the end of September 2026 and for October camps by end of October 2026.

Please see our Childcare voucher page for more details on Tax-Free Childcare. We also have a handy guide for how to pay with Tax-Free childcare.

Question 3

What are the Flex and Non-Flex booking options?

Accepted Answer

We know plans can change and that’s why we offer you a choice of flexibility with your booking. You can book one of two products; a Flex or Non-Flex option. Please choose the right level of flexibility for you.

If you book our Flex option (just £4 per day) you can change your dates (subject to availability and price changes) or cancel right up until the last working day before your child’s first day at camp for that week. Plus, if your child is ill and can’t attend, we’ll make up the days or refund you, your choice.

Please note, with our non-Flex option, you can still change dates (within the same school holiday period) up to 14 days before your child is due to attend, but the booking cannot be cancelled and is non-refundable. If there is a difference in price from the original day booked and the current rate for the new day/s at the time of moving the booking, you will be required to pay the additional amount.

See full details of our Flex and Non-Flex options here and read our Terms & Conditions for a full understanding.

Please note, our Flex premium is non refundable when cancelling your booking.

Question 4

What happens after I make my booking?

Accepted Answer

After you've made your booking you'll receive an email confirmation with all your booking details attached. Please make sure you check your invoice and let us know right away if anything is incorrect.

Nearer to the camp, we'll contact you again with a reminder to complete your child's Essential Information form and your QR code to use for secure drop off and collection at camp.

Question 5

Can I pay in instalments (EPP)?

Accepted Answer

Yes! You can spread the cost of your booking over several months with our interest free Easy Payment Plan (EPP). You just need to secure your booking with a deposit then you can spread the cost with equal monthly payments up to the balance due date. You can select this option when booking online, or with our team over the phone.

We'll debit your card on the first working day of each month, with the final payment on the following dates:

Easter: 2nd March 2026
May: 1st May 2026
Summer: 1st July 2026
October: 1st October 2026

See more on the benefits and how to pay with EPP.

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